Below is a list of commonly asked questions. If your question is not answered below, please feel free to contact us.
- Our chefs prepare entrees, salads, sides, wood fired frozen pizzas and smokehouse items daily from scratch at The Big Kitchen at 1600 Altamont Ave in Scott’s Addition (Richmond, VA).
- All food is refrigerated for easy heating and serving at home and has a shelf life of at least 4 days.
- We offer online ordering and payment for both same-day pick up at The Big Kitchen between 11:00 am and 6:30 pm and next day delivery (beginning mid February 2019) – same menus including wine and beer.
- Pick up orders at The Big Kitchen can be placed at least 30 minutes in advance and up to 7 days in advance. We offer pick up time slots every 15 minutes between 11:30 and 6:30 Monday through Saturday and between 2:30 and 6:30 on Sunday. In order to serve you as quickly as possible and manage vehicle flow, we limit the number of pick-ups in each slot.
- Delivery orders must be made by 10pm the evening before delivery and up to 7 days in advance. (Delivery service will begin mid February 2019).
- Click here for our initial delivery area Zone 1 Delivery Area
- We use our own trusted drivers and our snazzy refrigerated vans to deliver your meals.
- Our storefront at The Big Kitchen is open from 11:00 am to 6:30 pm Monday through Saturday and 2:30 to 6:30 pm on Sunday. We stock grab n go items and wine and beer for immediate to-go purchase – we do not offer on premise dining.
- Unless otherwise noted, entrées are portioned for two people.
- Because we cook from scratch daily, supplies are limited and we may sell out of popular items.
- During our opening weeks, we are limiting online orders to $200. If you are interested in placing a larger order, contact us at 804-885-6015 or firstname.lastname@example.org.
- View a sample menu here.
The Big Kitchen is a sister company to Tazza Kitchen, owned and operated by the same founders and owners. The Big Kitchen menu offers a few Tazza favorites in addition to some yummy new recipes.
While we would love to hang out, The Big Kitchen is for pick up, grab n go, and scheduled delivery only.
In short, yes! and yes!
For more information about our packaging and composting plan, please click here.
Good question! It really depends on the dish. Our smokehouse meats, burritos, pastas, and soups as well as other items generally freeze well. While all of our containers are freezer safe, for better results you may want to move the food to an airtight container.
Our online menu will list the main ingredients and note any common allergens. All dishes that are vegetarian (veg), vegan (v) or gluten free (gf) will also be noted.
Unfortunately we are unable to alter or exclude ingredients from the recipes. Items that have optional choices and add ons can be made vegetarian and sometimes vegan. And will indicated by an “O” – VO, VEGO.
We are not a dedicated allergen free facility and all of our food is made in the same kitchen. While we clean surfaces, equipment, and utensils after working with allergens, cross contamination is always a risk. We are unable to accommodate special requests.
A list of ingredients will be included on the label. If you need more specific information feel free to contact us.
We have done all the work! Dishes are fully prepared and either ready to eat cold or come with heating instructions for the microwave or conventional oven. Note: the fresh fish entrées are raw and require 10 to 15 minutes to fully cook.
Our online menu will list the main ingredients and note any common allergens. All dishes that are vegetarian (veg), vegan (v)or gluten free (gf) will also be noted. A list of ingredients will be included on the label. If you need more specific information please contact us.
At this time, we do not provide nutritional information.
4 to 6 days but please check “use by” dates.
We offer a limited number of new items every few weeks and rotate certain items seasonally.
Unless otherwise noted, most items feed two people. Sometimes we will suggest a side or salad for a complete meal.
Delicious food starts with quality ingredients. We source humanely-raised pork, poultry, lamb and beef, and sustainably-harvested, chemical-free seafood. We work with local purveyors as much as possible and continue to expand our partnerships in the area. Meet some of our suppliers here.
All meals are fully prepared from scratch at The Big Kitchen in Scott’s Addition by our team of chefs and skilled cooks. We invite you to take a peak into the kitchen as you drive by the glass viewing door.
Yes, you sure can if you are at least 21 years old. For home deliveries an adult with a valid ID must be present to receive the order. For pick up orders, the driver must present an ID.
Yes. For home or office deliveries an adult with a valid ID must be present to receive the order.
Orders for delivery can be changed or cancelled up to 10:00 pm the night before delivery on the ordering page. Orders for pick up can be changed or cancelled up to 7:00 am of scheduled pick up day on the ordering page. To make changes after 7:00 am, text or call 804-885-6015 or email email@example.com.
No. All of our meals have been prepared in our kitchen and refrigerated. We do have some items that are ready to eat cold. All other items include heating and serving instructions.
We do not yet offer gift cards. To have an order delivered as a gift to another person, please use the recipient’s address for delivery, assuming they are in our delivery area.
You can walk into our store and purchase from our grab n go selection.
All orders from our full online menu for pick up or delivery must be made and paid for online. For pick up, please order at least 1 hour in advance. For home delivery, the deadline is 10:00 p.m. the evening before.
Nope. It is our pleasure to serve you.
At this time we do not have an app but our online platform is mobile friendly.
We do not. You can order what you want, when you want it.
When placing an order for pick up you must select a scheduled pick up time. You must order at least 1 hour in advance and can order up to 1 week in advance. Time slots do fill up.
There is no minimum for pick up. The minimum order for delivery is $30. During this initial launch we are limiting online orders to $200. If you are interested in placing a larger order, contact us at 804-885-6015 or firstname.lastname@example.org.
Yes. You will receive an email confirmation upon completing your order. Please check your spam folder if you do not see it.
Yes. Give us a call or text us at 804-885-6015 and let us know when you would like to pick up your order. We can usually accommodate an earlier pick up with enough notice.
Call or text us at 804-885-6015 and we will do our best to make it right. If it is after hours you can also email us at email@example.com.
Our drivers do not carry cash or have a means to accept a credit card for payment. All orders must be paid online.
Nope. It is our pleasure to serve you. But thank you for the thought.
Yes. We charge a delivery fee of $4.95 regardless of the size of the order.
You can either leave a cooler out or we can leave our cooler with ice packs. We have a cooler exchange program for a one time fee of $10.
You can return your cooler to The Big Kitchen the next time you pick up an order or you can leave it for pick up the next time we make a home delivery.
Please contact us by calling or texting ———- or email us at firstname.lastname@example.org.
We will leave our cooler with ice packs. We have a cooler exchange program for a nominal one time fee of $10.
If you need to change delivery instructions please text or call 804-885-6015 or email email@example.com. If the van has left the kitchen, we may not be able to change the delivery.
We must leave instructions with the gate or guard station to expect our delivery.
We plan to have two delivery times – early morning and late afternoon Sunday through Thursday. Our drivers are employed by us and drive our own refrigerated vans. If you are not there, you can leave a cooler and ice packs in a designated spot or we will leave one of our coolers. When you place your order you can indicate if you need a cooler. Our cooler exchange program is a one time $10 fee. We will switch it out on our next delivery.
If a delivery window does not appear, that time slot is full for your area of town.
You will receive a text 10 minutes before your order is going to arrive.
Yes. We will text you confirmation that your delivery has been completed.
Our full menu is offered online for pre-order, but we have select offerings that are available for on site, last minute purchase: chicken salad, soups, smokehouse items, pimento cheese, lentil dip, crackers, bread, salads, frozen wood fire pizzas, sandwiches, and beer and wine. Full Grab n Go menu coming soon. We can only accept credit card payment at this time.
The Big Kitchen, located at 1600 Altamont Ave, is open Monday through Saturday from 11:00 am – 6:30 pm and Sunday 2:30 pm – 6:30 pm for order pick up and Grab n Go. Online access is available 24/7!