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Frequently Answered Questions

Below is a list of commonly asked questions. If your question is not answered below, please feel free to contact us.

General

  • How does The Big Kitchen Work?

    Prepared Meals

    • Our chefs prepare appetizers, entrees, salads, sides, wood fired frozen pizzas and smokehouse items daily from scratch
    • All prepared meals are portioned for two people and are refrigerated and packaged for easy heating and serving at home
    • We have two locations for online ordering and pick up – Scott’s Addition at 1600 Altamont Avenue and Short Pump at 3332 Pump Road next to Tazza Kitchen. Orders can be placed 15- 30 minutes in advance and up to 5 days in advance.
    • Scott’s Addition is open for pick up and grab n go between 11:30 am and 7:30 pm M-F and between 2:30 and 7:30 on weekends.
    • Short Pump is open for pick up from 11:30 – 7:30 weekdays and noon to 6:00 on weekends

    Catering

    • We offer catering for scheduled pick up at either location or delivery for orders over $150
    • The delivery fee is 5% of the food order with a $15 minimum. A surcharge may apply for multiple story deliveries.
    • We deliver inside the 288/295/895 beltways
    • Your order can be picked up or delivered hot and ready to serve or cold for easy reheating later
    • We offer a set up service for deliveries but we do not offer full event service catering
    • If you are interested in placing catering order, contact us at 804-885-6015 or visit https://www.thebigkitchen.com/catering/
    • View a sample menu here.
  • How is The Big Kitchen related to Tazza Kitchen?

    The Big Kitchen is a sister company to Tazza Kitchen, owned and operated by the same founders and owners. The Big Kitchen menu offers a few Tazza favorites in addition to some yummy new recipes. Our new Short Pump location is actually right next door to Tazza Kitchen on Pump Road. The Big Kitchen also serves as the catering arm of Tazza Kitchen in the Richmond area.

  • Can I dine at The Big Kitchen?

    While we would love to hang out, The Big Kitchen is for pick up, grab n go, and scheduled delivery only.

  • Is your packaging recyclable/compostable?

    In short, yes! and yes!

    For more information about our packaging and composting plan, please click here.

Catering

Food

  • Can I freeze the food?

    Good question! It really depends on the dish. Our smokehouse meats, burritos, pastas, quiche, fried rice, black beans, and soups as well as other items generally freeze well. While all of our containers are freezer safe, for better results you may want to move the food to an airtight container. We do not recommend freezing items made with fresh vegetables like salads, marinated vegetables, roasted tomatoes, beets, spaghetti squash and lettuce wraps. We also do not recommend freezing crab cakes or the salmon dish.

  • Can you accommodate dietary restrictions and/or allergies with substitutions or exclusions?

    Our online menu will list the main ingredients and note any common allergens. All dishes that are vegetarian (veg), vegan (v) or gluten free (gf) will also be noted.

    Unfortunately we are unable to alter or exclude ingredients from the recipes. Items that have optional choices and add ons can be made vegetarian and sometimes vegan. And will indicated by an “O” – VO, VEGO.

    We are not a dedicated allergen free facility and all of our food is made in the same kitchen. While we clean surfaces, equipment, and utensils after working with allergens, cross contamination is always a risk. We are unable to accommodate special requests.

    A list of ingredients will be included on the label. If you need more specific information feel free to contact us.

     

  • Do I need to prepare and/or cook the food?

    We have done all the work! Our prepared meals are either ready to eat cold or come with heating instructions for the microwave or conventional oven. Catering orders can be picked up or delivered hot ready to serve.

  • Do you list ingredients and provide nutritional info and/or macros?

    Our online menu will list the main ingredients and note any common allergens. All dishes that are vegetarian (veg), vegan (v)or gluten free (gf) will also be noted. A list of ingredients will be included on the label. If you need more specific information please contact us.

    At this time, we do not provide nutritional information.

  • How long does the food last?

    4 to 6 days but please check “use by” dates.

  • How often do you update your menu?

    We offer a limited number of new items every few weeks and rotate certain items seasonally.

  • What are your portion sizes?

    Unless otherwise noted, most prepared meals feed two people. Sometimes we will suggest a side or salad for a complete meal.

    Catering items are portioned for 10 or more people.

     

  • Where do you source your ingredients?

    Delicious food starts with quality ingredients. We source humanely-raised pork, poultry, lamb and beef, and sustainably-harvested, chemical-free seafood. We work with local purveyors as much as possible and continue to expand our partnerships in the area. Meet some of our suppliers here.

  • Where is the food prepared?

    All meals are fully prepared from scratch at The Big Kitchen in Scott’s Addition or at our Short Pump location by our team of chefs and skilled cooks.

Beer & Wine

Ordering & Payment

  • Can I get a refund?

    If for any reason you are not pleased with your food or service, please contact us 

     

  • Can I change or cancel an order?

    Orders for pick up can be changed or cancelled up to 1 hour before scheduled pick up time. Orders for delivery can be changed or cancelled up to noon on the day of delivery on the ordering page. To make changes text or call 804-885-6015 or email info@thebigkitchen.com. We try to accommodate most changes.

  • Can I order food that is already heated and ready to eat?

    We do heat items for catering orders only. To inquire fill out the catering form at https://www.thebigkitchen.com/catering/

    All food from our regular menu has been fully prepared and refrigerated. All items include heating and serving instructions.

    If you want to order heated, ready to eat items, please visit our Tazza Kitchen website and order take out from one of our restaurant locations.

  • Can I place an order as a gift for someone else or send a gift card?

    To have an order delivered as a gift to another person, please use the recipient’s address for delivery, assuming they are in our delivery area.

    You can order a gift promo code here https://www.thebigkitchen.com/gift-cards/

  • Do you expect tips on catering deliveries?

    It is our pleasure to serve you and tips are not expected. However, if you feel that you received exceptional service we will gladly accepts tips and share 100% with the delivery/service team.

     

     

  • Do you have an app?

    At this time we do not have an app but our online platform is mobile friendly.

  • Do you offer meal plan subscriptions?

    We do not. You can order what you want, when you want it.

  • How far in advance must I order for pick up?

    When placing an order for pick up you must select a scheduled pick up time. We ask that you order at least 30 minutes in advance and can order up to 1 week in advance. Time slots in the evenings do fill up.

  • Is there an order minimum or maximum?

    There is no minimum for pick up. The minimum order for delivery is $30. If you are interested in placing a large party order, contact us at 804-885-6015 or info@thebigkitchen.com.

  • Will I receive an order confirmation?

    Yes. You will receive an email confirmation upon completing your order. Please check your spam folder if you do not see it.

Pick Up

  • How does scheduled pick up work?

    We offer time slots every 15 minutes at our Scott’s Addition and Short Pump locations. Scott’s Addition is open between 11:30 and 7:30 Monday through Friday and between 2:30 and 7:30 on weekends, and Short Pump is open from 11:30 to 7:30 weekdays and noon to 6:00 on weekends. In order to serve you as quickly as possible and manage vehicle flow, we limit the number of pick-ups in each slot. If a time is not available, then it has filled up for that day.

  • Can I change my pick-up time after I’ve placed my order?

    Yes. Give us a call or text us at 804-885-6015 and let us know when you would like to pick up your order. We can usually accommodate an earlier pick up with enough notice.

  • What if an item is missing from my pick-up order?

    Call or text us at 804-885-6015 and we will do our best to make it right. If it is after hours you can also email us at info@thebigkitchen.com.