Frequently Answered Questions

Below is a list of commonly asked questions. If your question is not answered below, please feel free to contact us.

General

  • How does The Big Kitchen Work?

    • Our chefs prepare entrees, salads, sides, wood fired frozen pizzas and smokehouse items daily from scratch at The Big Kitchen at 1600 Altamont Ave in Scott’s Addition (Richmond, VA).
    • All food is refrigerated for easy heating and serving at home and has a shelf life of at least 4 days.
    • We offer online ordering and payment for same-day pick up at The Big Kitchen between 11:30 am and 7:30 pm M-F and between 2:30 and 7:30 on weekends. Delivery will begin soon – same menus including wine and beer.
    • Pick up orders at The Big Kitchen can be placed at least 30 minutes in advance and up to 7 days in advance. We offer pick up time slots every 15 minutes between 11:30 and 7:30 Monday through Friday and between 2:30 and 7:30 on weekends. In order to serve you as quickly as possible and manage vehicle flow, we limit the number of pick-ups in each slot.
    • Delivery orders must be made by 9 am the day of delivery and up to 7 days in advance. (Delivery service will begin March 2019).
    • Click here for our initial delivery area Zone 1 Delivery Area
    • We use our own trusted drivers and our snazzy refrigerated vans to deliver your meals.
    • Our storefront at The Big Kitchen is open from 11:30 am to 7:30 pm Monday through Friday and 2:30 to 7:30 pm on weekends. We stock grab n go items and wine and beer for immediate to-go purchase – we do not offer on premise dining.
    • Unless otherwise noted, entrées are portioned for two people.
    • Because we cook from scratch daily, supplies are limited and we may sell out of popular items.
    •  If you are interested in placing a large order, contact us at 804-885-6015 or info@thebigkitchen.com.
    • View a sample menu here.
  • How is The Big Kitchen related to Tazza Kitchen?

    The Big Kitchen is a sister company to Tazza Kitchen, owned and operated by the same founders and owners. The Big Kitchen menu offers a few Tazza favorites in addition to some yummy new recipes.

  • Can I dine at The Big Kitchen?

    While we would love to hang out, The Big Kitchen is for pick up, grab n go, and scheduled delivery only.

  • Is your packaging recyclable/compostable?

    In short, yes! and yes!

    For more information about our packaging and composting plan, please click here.

Food

  • Can I freeze the food?

    Good question! It really depends on the dish. Our smokehouse meats, burritos, pastas, quiche, fried rice, black beans, and soups as well as other items generally freeze well. While all of our containers are freezer safe, for better results you may want to move the food to an airtight container. We do not recommend freezing items made with fresh vegetables like salads, marinated vegetables, roasted tomatoes, beets, spaghetti squash and lettuce wraps. We also do not recommend freezing crab cakes or the salmon dish.

  • Can you accommodate dietary restrictions and/or allergies with substitutions or exclusions?

    Our online menu will list the main ingredients and note any common allergens. All dishes that are vegetarian (veg), vegan (v) or gluten free (gf) will also be noted.

    Unfortunately we are unable to alter or exclude ingredients from the recipes. Items that have optional choices and add ons can be made vegetarian and sometimes vegan. And will indicated by an “O” – VO, VEGO.

    We are not a dedicated allergen free facility and all of our food is made in the same kitchen. While we clean surfaces, equipment, and utensils after working with allergens, cross contamination is always a risk. We are unable to accommodate special requests.

    A list of ingredients will be included on the label. If you need more specific information feel free to contact us.

     

  • Do I need to prepare and/or cook the food?

    We have done all the work! Dishes are fully prepared and either ready to eat cold or come with heating instructions for the microwave or conventional oven. Note: the fresh fish entrées are raw and require 10 to 15 minutes to fully cook.

  • Do you list ingredients and provide nutritional info and/or macros?

    Our online menu will list the main ingredients and note any common allergens. All dishes that are vegetarian (veg), vegan (v)or gluten free (gf) will also be noted. A list of ingredients will be included on the label. If you need more specific information please contact us.

    At this time, we do not provide nutritional information.

  • How long does the food last?

    4 to 6 days but please check “use by” dates.

  • How often do you update your menu?

    We offer a limited number of new items every few weeks and rotate certain items seasonally.

  • What are your portion sizes?

    Unless otherwise noted, most items feed two people. Sometimes we will suggest a side or salad for a complete meal.

  • Where do you source your ingredients?

    Delicious food starts with quality ingredients. We source humanely-raised pork, poultry, lamb and beef, and sustainably-harvested, chemical-free seafood. We work with local purveyors as much as possible and continue to expand our partnerships in the area. Meet some of our suppliers here.

  • Where is the food prepared?

    All meals are fully prepared from scratch at The Big Kitchen in Scott’s Addition by our team of chefs and skilled cooks. We invite you to take a peak into the kitchen as you drive by the glass viewing door.

Beer & Wine

Ordering & Payment

Pick Up

Delivery

will begin soon!

Grab and Go Store

  • What is Grab n Go?

    Our full menu is offered online for pre-order, but we have select offerings that are available for on site, last minute purchase: chicken salad, soups, smokehouse items, pimento cheese, lentil dip, crackers, bread, salads, frozen wood fire pizzas, sandwiches, and beer and wine. Full Grab n Go menu coming soon. We can only accept credit card payment at this time.

  • What are your store hours?

    The Big Kitchen, located at 1600 Altamont Ave, is open Monday through Friday from 11:30 am – 7:30 pm and weekends 2:30 pm – 7:30 pm for order pick up and Grab n Go. Online access is available 24/7!